Shipping

Ducted Vacuum Warehouse is currently shipping orders within Australia. Our aim is to deliver your goods to you promptly. All our products are normally in stock and ready for immediate delivery. All goods will be dispatched within 1 working day of payment being received. Delivery times are estimated for guidance only and we are unable to provide a specific day or time when delivery will be made. Orders will arrive anywhere from 1-10 business days of placing your order. How long your order takes to arrive is dependent upon your location. Victoria will generally receive their orders within 2 business days. All other states in Australia will expect to receive their order in 3 - 10 business days.

We have chosen Courier services to be our main method of delivery. This will ensure that all your shipments arrive as soon as possible and in excellent condition. Our couriers can only deliver to a Postal addresses; we cannot deliver to PO Boxes. We deal with a range of courier companies which include Star Track Express, Courier Please and Australia Post, the use of courier depends on the size of the parcel and their locations.  

A postage and handling fee of $12.00 will apply to each delivery received for order up to $99, and free delivery for order over $99. Large bulky product(s) - PVC Pipe, Installation Kits, Ducted Vacuum Power Units etc. may incur a shipping charge due to the large and bulky nature of these items. We use the Startrack express service for these products to ensure the fastest possible delivery time to all areas. Please note we reserve the right to review your order or adjust your shipping cost if you live in a remote area.

Ducted Vacuum Warehouse is not liable for any Loss, Theft or Damage to items during delivery. If you are concerned about the security of your package, please contact us for a specific delivery instruction, eg. signature required. The courier will usually leave the parcel at the front door or in a safe place, unless a signature is required, the property is deemed unsafe, or the sender/recipient has specified a different delivery method. Factors like a secure, weather-protected location, visibility from the street, and the presence of animals determine if a safe place is available. If no suitable safe place exists or a signature is mandatory, the parcel may be taken to a collection point or post office for later pickup. For delivery with Star Track courier (for large packages), if signature is required, make sure someone is able to sign for your goods when they are delivered, if no one is available a delivery notice card will be left with the contact number for you to organise re-delivery. If you will not be home please make an alternative arrangement and leave specific delivery instructions on the checkout page for our drivers to follow. 

If you have not received your order within the days specified contact us at srw@astrovac.com.au. You will need to include your full name and order confirmation number as shown on your confirmation email received from us at the time of purchase.

• Australia wide delivery.
• Free Shipping on orders over $99.00. 
• Flat Rate Shipping $12.00 on orders up to $99.00
• We do not deliver to P.O. Box addresses.
• Large bulky product(s) may incur a shipping charge.