SHIPPING & RETURNS

Shipping

Ducted Vacuum Warehouse is currently shipping orders within Australia. Our aim is to deliver your goods to you promptly. All our products are normally in stock and ready for immediate delivery. All goods will be dispatched within 1 working day of payment being received. Delivery times are estimated for guidance only and we are unable to provide a specific day or time when delivery will be made. Orders will arrive anywhere from 1-10 business days of placing your order. How long your order takes to arrive is dependent upon your location. Victoria will generally receive their orders within 2 business days. All other states in Australia will expect to receive their order in 3 - 10 business days.

We have chosen Courier services to be our main method of delivery. This will ensure that all your shipments arrive as soon as possible and in excellent condition. Our couriers can only deliver to a Postal addresses; we cannot deliver to PO Boxes. We deal with a range of courier companies which include Star Track Express, Courier Please and Australia Post, the use of courier depends on the size of the parcel and their locations. Ducted Vacuum Warehouse is not liable for any Loss, Theft or Damage to items during delivery.

A postage and handling fee of $9.95 will apply to each delivery received for order under $99, and free delivery for order $99 or more. Make sure someone is able to sign for your goods when they are delivered, if no one is available a delivery notice card will be left with the contact number for you to organise re-delivery. If you will not be home please make an alternative arrangement and leave specific delivery instructions on the checkout page for our drivers to follow.

If you have not received your order within the days specified contact us at srw@astrovac.com.au. You will need to include your full name and order confirmation number as shown on your confirmation email received from us at the time of purchase.

  • Australia wide delivery
  • $9.95 flat rate for order under $99.00
  • Free delivery for order $99.00 or more
  • We do not deliver to P.O. Box addresses

Returns Policy (Online Purchases only)

We at Ducted Vacuum Warehouse are confident you will be happy with your purchase, however if you require an exchange or refund then please read the following for more information:

  1. We are happy to accept exchange or refund within 28 days of receipt of goods.
  2. There are two ways to return goods to back to Ducted Vacuum Warehouse. They are 1) via Star Track Courier or 2) Via your closest Ducted Vacuum Warehouse Store.
  3. All unwanted items must be returned in their original condition, this means all packaging and labels must be attached
  4. If returning online you are responsible for the associated costs to return the goods back to us, we do recommend that you use the registered post option as Ducted Vacuum Warehouse will not take responsibility for items not received if you attempt to send them via non registered mail. Please allow 14 days for exchanges and refunds to be received and processed
  5. Postage charges on returns are not refundable

Please note that faulty items must be returned within 7 days after being received.

Exchanges

Ducted Vacuum Warehouse are more than happy to exchange your goods for another item. All additional exchanges will incur postage costs paid by you.

Refunds

Ducted Vacuum Warehouse is happy to refund your goods if you are not satisfied with your purchase. The purchase price of the goods will be refunded using the original payment method.

  • Not more than 28 days of purchase date 
  • Products are in their original conditions 

Please allow up to 7 business days for the money to be deposited back into your account.

Everything you need!